You will be assigned a project manager who will work with you throughout your move. This includes planning, preparation, and transportation. From there, we will take care of the details and let you know what to expect during the moving process.
Change can’t always be avoided. We remain flexible throughout the moving process so that we can deal with change efficiently and effectively. Our experience and resources enable us to adapt to change without disrupting the moving schedule.
It depends on the location of the warehouse.
Our warehouse in Phoenix is cooled by an evaporative cooler. The temperature may vary from 50 degrees in the winter to 90 degrees in the summer, but we have had no problems in regard to damage because of the storage environment. We also have air conditioned storage available at our Phoenix warehouse, which is a separate, secured area, and kept at a constant temperature of 79 degrees.
Your possessions can be stored temporarily in a local storage facility or at your agent’s warehouse if you can’t pick them up immediately. If you do choose a storage facility, you will be responsible to cover all storage, delivery, and handling charges from the warehouse. In addition, you will be responsible for the insurance charges and coverage. Depending upon the type of storage, those will vary.
Yes! As long as we have a Bannister Moving & Storage office in the same area as your home, we will be happy to provide you with a free written estimate. In most cases, we will give you a guaranteed price, or customer benefit estimate.
Your moving coordinator can answer any of your questions during the move. At Bannister Moving & Storage, we are involved throughout the course of your move. We’ve determined that a single point of contact to answer your questions and concerns is the most efficient and helpful approach for customers.
Normally, your belongings will not be handled more than two times—to load and unload. However, there are occasionally times that we are unable to service your date requirements by direct loading. Because we have made a commitment to service your particular dates, we will have our local agent pick up your belongings and hold them for the moving truck that will directly deliver your goods.
We use a special procedure called “padding and shrink wrapping” that protects your furniture from being damaged in any way. The padding is made up of heavy duty moving blankets that are put on your furniture before the shrink wrapping is wrapped completely around your furniture item. The shrink wrap is made up of a heavy duty plastic, which is very sturdy and helps to prevent soil and damage.
This depends upon the size of your move. Normally, allow one full day for packing. This is usually scheduled one day prior to the actual loading date. Additionally, allow one full day for the loading of all your house hold items into the moving truck.
Please consult your moving agent if you think that you have anything else that may not be safe to transport on the moving truck.
If moving out of state, the weight of your belongings combined with miles traveled will determine charges. Your moving agent can further explain charges covered in your estimate, including packing, crating, uncrating, and insurance coverage. Local moves are charged according to time. Usually, we charge by the hour for one truck and two men or the appropriate number of trucks and men required. Packing of cartons is normally charged by the carton, depending on the box size.
Unless further services are asked for, binding estimate guarantees the price of the services. In a non-binding estimate, you pay a charge determined by the actual weight of the shipment and the actual services completed.
Do you have an attic, crawl space, or storage shed? Often, these areas are forgotten during estimate and remembered only when it is time to load the truck. The cost of moving these additional items would have to be added to the estimate. To avoid this situation, be sure you have shown all of these areas to your moving agent.
There are other services that may come up that may not have been anticipated at the time of the estimate, such as excessive distance from the truck to your residence, flights of stairs or unpacking of boxes that weren't initially anticipated.
If you live on the second or third floor, we may have to charge for "stair carries." This charge also applies to single-family homes with more than seven stairs leading to the entrance of the home. Your moving agent will let you know if the situation at your current home will require these charges. Since your moving counselor does not visit your new home, you will have to let him / her know about the layout.
If we are not able to park the truck close to an entrance to your home, you may be charged for a "long carry." Often, tree branches grow low over roadways not allowing for the height of a truck. Narrow streets and driveways can restrict accessibility to your home, making it necessary for the driver and helpers to carry your belongings a longer-than-normal distance. If the distance from your home to the truck is too great for the driver and helpers to carry your belongings, we may need to load your belongings on a smaller "shuttle" truck before placing them on the actual moving truck. Use of a shuttle truck is also an additional charge.